Providers

Introduction

The Providers API allows you to retrieve and manage provider (physician/clinician) records for your organization. The same provider object structure is used for both retrieving (GET) and creating/updating (POST) providers.

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List Providers

Retrieve a paginated list of active providers.

Endpoint

GEThttps://api1.consumerism.pressganey.com/api/v2/entity/providers

Headers

Property	Type	Description	Required
accessToken	String	Your API access token	Yes

Query Parameters

Property	Type	Description	Default
page	Integer	Page number (starts at 1)	1
size	Integer	Number of results per page (max 100)	10
sortBy	String	Field to sort by	id
sortDirection	String	Sort order: ASC or DESC	DESC

Response Example

{
  "data": [
    {
      "id": 2001,
      "displayName": "Dr. John Doe",
      "internalName": "john-doe-md",
      "phone": "555-555-5555",
      "email": "jdoe@hospital.com",
      "website": "https://hospital.com/doctors/jdoe",
      "npi": "1234567890",
      "prefix": "Dr.",
      "firstName": "John",
      "middleName": "A",
      "lastName": "Doe",
      "suffix": "MD",
      "photoPath": "https://cdn.example.com/photos/jdoe.jpg",
      "productMappings": ["reputation"],
      "entityMappings": {
        "CLIENT": "PRV-123",
        "NPI": "1234567890"
      },
      "additionalAttributes": {
        "gender": "M",
        "languages": "English, Spanish"
      },
      "labels": ["featured", "accepting-patients"],
      "locations": [
        {
          "id": 1001,
          "name": "Main Hospital",
          "primary": true
        },
        {
          "id": 1002,
          "name": "Downtown Clinic",
          "primary": false
        }
      ],
      "specialties": [
        {
          "name": "Cardiology",
          "subSpecialty": "Interventional Cardiology",
          "code": "CARD",
          "primary": true
        }
      ],
      "createdTime": "2026-01-15T10:30:00Z",
      "modifiedTime": "2026-01-28T14:20:00Z"
    }
  ],
  "totalCount": 500,
  "totalPages": 50,
  "currentPage": 1,
  "pageSize": 10
}

Response Fields

Pagination

Field	Type	Description
data	Array<Provider>	List of provider objects
totalCount	Integer	Total number of providers available
totalPages	Integer	Total number of pages
currentPage	Integer	Current page number
pageSize	Integer	Number of results per page

---

Create/Update Providers

Create new providers or update existing ones. Providers are identified by their npi (National Provider Identifier).

Endpoint

POSThttps://api1.consumerism.pressganey.com/api/v2/entity/providers

Headers

Property	Type	Description	Required
accessToken	String	Your API access token	Yes

Request

Send a JSON array of provider objects. You can include up to 1000 providers per request.

[
  {
    "npi": "1234567890",
    "active": true,
    "displayName": "Dr. John Doe",
    "internalName": "john-doe-md",
    "prefix": "Dr.",
    "firstName": "John",
    "middleName": "A",
    "lastName": "Doe",
    "suffix": "MD",
    "photoPath": "https://cdn.example.com/photos/jdoe.jpg",
    "phone": "555-555-5555",
    "email": "jdoe@hospital.com",
    "website": "https://hospital.com/doctors/jdoe",
    "specialties": [
      {
        "name": "Cardiology",
        "subSpecialty": "Interventional Cardiology",
        "code": "CARD",
        "primary": true
      }
    ],
    "locations": [
      {
        "code": "LOC123",
        "primary": true
      }
    ],
    "productMappings": ["reputation"],
    "labels": ["featured"],
    "entityMappings": {
      "externalId": "EXT-PRV-001"
    },
    "additionalAttributes": {
      "gender": "M",
      "languages": "English, Spanish"
    }
  }
]

Request Body

Type	Description
Array<Provider>	List of provider objects to create or update

Response

HTTP Status Code: 202 Accepted

The sync request is accepted for asynchronous processing. The response indicates how many records were queued successfully.

Example

{
  "status": "SUCCESS",
  "message": "All provider sync requests processed successfully",
  "nonSyncableList": [],
  "totalRequests": 1,
  "successfulRequests": 1,
  "failedRequests": 0
}

Response Fields

Field	Type	Description
status	String	SUCCESS if all processed, PARTIAL_SUCCESS if some failed
message	String	Summary of the operation
nonSyncableList	Array	List of items that could not be processed
totalRequests	Integer	Total number of providers in your request
successfulRequests	Integer	Number of providers processed successfully
failedRequests	Integer	Number of providers that failed to process

---

Errors

Status	Description
400	Invalid request (missing fields or bad format)
401	Invalid or expired access token
403	Access token does not have permission

---

Definitions

Provider

The provider is used for both GET responses and POST requests.

Field	Type	Description	GET	POST	Required (POST)
id	Integer	Unique identifier for the provider	Yes	No	-
npi	String	National Provider Identifier (10-digit ID)	Yes	Yes	Yes
active	Boolean	Whether the provider is active	Yes	Yes	Yes
displayName	String	Full name shown to end users	Yes	Yes	No
internalName	String	Name used for internal reference	Yes	Yes	No
prefix	String	Title prefix (e.g., Dr., Prof.)	Yes	Yes	No
firstName	String	First name	Yes	Yes	No
middleName	String	Middle name or initial	Yes	Yes	No
lastName	String	Last name	Yes	Yes	No
suffix	String	Professional suffix (e.g., MD, PhD, DO)	Yes	Yes	No
photoPath	String	URL to the provider's photo	Yes	Yes	No
phone	String	Contact phone number	Yes	Yes	No
email	String	Contact email address	Yes	Yes	No
website	String	Profile or bio page URL	Yes	Yes	No
productMappings	Array	List of products enabled for this provider	Yes	Yes	No
entityMappings	Key-value pairs	Alternative codes/identifiers for this provider	Yes	Yes	No
additionalAttributes	Key-value pairs	Custom attributes you have defined	Yes	Yes	No
labels	Array	Tags assigned to this provider	Yes	Yes	No
locations	Array<ProviderLocation>	Location associations	Yes	Yes	No
specialties	Array<Specialty>	Specialty associations	Yes	Yes	No
createdTime	String	When the record was created (UTC)	Yes	No	-
modifiedTime	String	When the record was last updated (UTC)	Yes	No	-

Provider Location

Associates a provider with a location.

Field	Type	Description	GET	POST	Required (POST)
id	Integer	Location identifier	Yes	No	-
name	String	Location name	Yes	No	-
code	String	Location code to associate the provider with	No	Yes	Yes
primary	Boolean	true if this is the provider's main location	Yes	Yes	No

Specialty

Represents a medical specialty for the provider.

Field	Type	Description	GET	POST	Required (POST)
name	String	Specialty name (e.g., Cardiology)	Yes	Yes	No
subSpecialty	String	Sub-specialty (e.g., Interventional Cardiology)	Yes	Yes	No
code	String	Specialty code	Yes	Yes	No
primary	Boolean	true if this is the provider's main specialty	Yes	Yes	No